1. The Quality Gate Every custom stole undergoes a dual-gate quality check. Following manufacturing, items are shipped to our fulfillment hub for a final one-by-one inspection before being dispatched to the customer. This ensures a "Perfect Product" delivery for high-stakes graduation ceremonies.
2. Returns & Refunds
Custom Orders: Due to the bespoke nature of embroidered, screen-printed, and DTF-transfer stoles, all sales are final once production begins.
Blank Stoles: Returns are accepted within 14 days of receipt. All returned blank items are subject to a 13% restocking fee plus the deduction of original shipping costs.
Manufacturing Defects: In the rare event of a defect identified upon arrival, Stoles University will initiate an "Express Remake" at no additional cost to the client.
